Express Funding is regulated by the Financial Conduct Authority.
Treating Customers Fairly
At Express Funding, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Services Authority initiative ‘Treating Customers Fairly’.
We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.
Our commitment to you is we will:
Provide you with clear information about the products and services we offer, including fees and charges. Our first meeting is free of charge. After this should you choose to utilise our services any fees we agree with you at the outset are only payable once we have gained your mortgage offer from the lender.
Ascertain your individual needs, preferences and circumstances before recommending a mortgage
Only recommend a mortgage that we consider suitable for you and that you can afford – and always the most suitable from the available options
Not recommend a mortgage if we can’t find one we consider suitable
Encourage you to ask if there’s something you don’t understand
Give you access to a formal complaints procedure should you become unhappy with our service